Returns & Refunds

Last updated: September 23, 2026

We want you to feel confident shopping ELLORY. This policy explains when returns and refunds are available.

30-day return window

You may request a return within 30 days of delivery. To be eligible, an item must be unused, unworn, uninserted, in its original condition and packaging, and accompanied by proof of purchase.

Body-jewelry hygiene

For hygiene and safety, piercing and body jewelry that has been worn, inserted through a piercing, or otherwise used cannot be returned or exchanged for a change of mind. This does not affect your rights if an item arrives damaged, defective, or incorrect.

Starting a return

Email support@ellory.shop with your order number and the item you would like to return. Please wait for return instructions before sending anything back. Returns sent without prior approval may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order after delivery and contact us as soon as possible if an item is damaged, defective, or different from what you ordered. Include your order number and clear photos when applicable. If the issue is confirmed, ELLORY will arrange an appropriate replacement, refund, or return solution and will cover reasonable return costs when a return is required because of our error.

Change-of-mind return shipping

For an approved change-of-mind return, the customer is responsible for return shipping costs. Original shipping charges are not refundable unless required by law or the return is due to an ELLORY error.

Bundle and promotional orders

If you return part of an order that received a bundle, quantity, or promotional discount, the refund may be adjusted so the items you keep are priced according to the offer for which the remaining order still qualifies.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed after fulfillment has begun.